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CSA360

CSA360 is an all-in-one physical security management solution. I implemented Agile techniques to empower and reconnect an overworked team plagued by miscommunications.

Description

CSA360 is designed to streamline the security operations experience. It empowers users through streamlining complicated tasks, communicating their facilities' data, and providing a constant "360 view" of their team. I oversee all development and product operations on the CSA360 team.

Roles

  • Agile Project Manager
  • Product Direction
  • Scrum Master
  • Knowledge Base and Service Desk Management
  • Marketing Material Creation
  • User Story Ideation & Creation
  • Backlog Management
  • Wireframing and Prototyping

Responsibilities

As the Director of Product Management, I oversee product direction and development operations. My main responsibilities include:

  • Managing communications across teams
  • Creating and maintaining developer schedules
  • Leading Scrum activities
  • Leading internship programs
  • Backlog & feature management
  • Writing end-user documentation
  • Designing marketing materials
  • Providing client support
  • Writing user stories
  • Executing test cases

Within a little over five months of joining CSA360, I helped raise the development team's efficiency by nearly 150%. Read more in my case study.

Project Management Methodology

When I joined CSA360, the project was managed under a mix of Agile and Waterfall. I quickly got to work to stop the daily scope changes, to facilitate more effective communication, and to create an environment where all roles in the project were equally valued and protected. My leadership strategy empowers teams to create organization, trust, and real interpersonal connections, giving them the tools and motivation they need to create products that excite both stakeholders and customers.

As I found in my case study, these changes rose the developers' efficiency by nearly 150%. Our new implementation of Agile and Scrum empowers our developers and brings fast results that stakeholders love.

Although my job title is Director of Product Management, I execute creative solutions across all aspects of the company. Outside of managing the team, I've also created trade show materials, email campaigns, sales sheets, and even YouTube tutorials. My creative problem-solving creates data-driven results across departments, teams, and products -- not just in operations.

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